Store & purchases - Help Center

How to buy a product

Step-by-step guide to choosing a digital product in the store, completing payment, and downloading your purchase from /mis-compras.

Learn about the four payment methods available in the store: how each one works, country availability, and processing times.

If you paid with SPEI or OXXO, you need to upload a photo of your receipt so the system can release your download. Here we explain how.

The system rejected your payment receipt. Here are the most common reasons and how to fix it quickly.

Credits are balance in your favor in the store. Learn what generates them, where to see them, and how they apply automatically to your next purchase.

Access all your digital products from /mis-compras. Download links are personal and you can regenerate them whenever you need.

In /mis-compras you'll find your complete order history, downloadable PDF receipts, and access to your products at any time.

Learn about the store's refund policy: when 100% applies, how to request it, and how long it takes to get your money back.

If you paid with SPEI or OXXO, your order goes through a verification before it's released. Here we explain each status and what to do in each case.

Need a tax invoice instead of the standard PDF receipt? Here's how to request one depending on your country.