How to buy a product
Step-by-step guide to choosing a digital product in the store, completing payment, and downloading your purchase from /mis-compras.
Read more →Payment methods, receipts, downloads, refunds and credits.
Step-by-step guide to choosing a digital product in the store, completing payment, and downloading your purchase from /mis-compras.
Read more →Learn about the four payment methods available in the store: how each one works, country availability, and processing times.
Read more →If you paid with SPEI or OXXO, you need to upload a photo of your receipt so the system can release your download. Here we explain how.
Read more →The system rejected your payment receipt. Here are the most common reasons and how to fix it quickly.
Read more →Credits are balance in your favor in the store. Learn what generates them, where to see them, and how they apply automatically to your next purchase.
Read more →Access all your digital products from /mis-compras. Download links are personal and you can regenerate them whenever you need.
Read more →In /mis-compras you'll find your complete order history, downloadable PDF receipts, and access to your products at any time.
Read more →Learn about the store's refund policy: when 100% applies, how to request it, and how long it takes to get your money back.
Read more →If you paid with SPEI or OXXO, your order goes through a verification before it's released. Here we explain each status and what to do in each case.
Read more →Need a tax invoice instead of the standard PDF receipt? Here's how to request one depending on your country.
Read more →