Tax invoicing and deductible receipts

If you need a formal tax document (invoice) instead of the standard PDF receipt, the process depends on your country. Most buyers receive their receipt automatically by email once payment is confirmed; what follows applies if your company or accountant requires an official tax document.

Automatic PDF receipt (all countries)

When your payment is confirmed, the system generates a PDF receipt with the transaction details: order number, amount, date, and product. That receipt is sent to your email and is also available in /shop/my-purchases.

For many countries, that document is sufficient as proof of expense. If your accountant accepts it, you don't need to do anything else.

Invoice with tax details (Mexico — CFDI)

In Mexico, the law requires a Comprobante Fiscal Digital por Internet (CFDI) to deduct expenses. We issue invoices on request, under these conditions:

  • Deadline: you must request it within the same calendar month in which you made the purchase. Invoices for previous months cannot be issued.
  • Minimum amount: we apply invoicing to purchases from the equivalent of 200 MXN. Smaller purchases only receive a receipt.
  • Required details: valid RFC, exact legal name (as it appears in the SAT), tax postal code, and tax regime.

Send your request to /contact with your order number and complete tax details.

Other countries

Several countries in Latin America and Spain also have mandatory electronic invoicing for businesses (for example boleta de venta electrónica, factura electrónica, e-factura). If your country requires a specific format, contact us with:

  • The country and type of document you need.
  • Your order number.
  • Your company's tax details.

We evaluate each case; if we can issue it directly, we will. If local regulations require it to go through an intermediary, we'll let you know.

How to request

  1. Go to /shop/my-purchases and copy your order number.
  2. Write to us at /contact with the subject "Tax invoice — order #XXXXX".
  3. Include your complete tax details.

We respond within 1–2 business days.

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