The confirmation or recovery email isn't arriving
If you don't see the EncuentraIglesias email, these steps help you find it or resend it in less than five minutes.
Read more →Troubleshooting
Common errors, email issues, download problems and general fixes.
I can't download my PDF
Steps to resolve issues with downloading digital products: expired links, files that won't open, and downloads from mobile.
Read more →My payment went through but doesn't appear as paid
Depending on the payment method, confirmation time varies. Here we explain what to expect and when to contact us.
Read more →The site looks broken on my phone or won't load
Steps to fix display or loading issues on mobile devices: cache, incognito mode, and how to report errors.
Read more →My search filters return no results
When a filtered search shows no churches, it's almost always fixed by adjusting the criteria. Here we explain how.
Read more →I forgot my password but the reset email isn't arriving
If the password reset email isn't coming, follow these steps to find it or rule out that your account uses a different access method.
Read more →How to contact the EncuentraIglesias team
Contact form, what information to include in your message, expected response time, and available languages.
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