Refunds and cancellations
At EncuentraIglesias we want you to be satisfied with every purchase. Here we explain when you can request a refund and how the process works.
Full refund (product not downloaded)
If you bought a product and have not downloaded it, you can request a full refund of the amount paid, as long as you do so within 14 calendar days of the purchase. No questions asked.
Refund for a product error
If you already downloaded the product but find a serious problem — damaged file, content different from what was described, or an error that makes the material unusable — we'll review your case individually. We generally refund the amount or replace the product with the correct one. We won't leave anyone without a solution when the error is ours.
How to request a refund
- Go to /contact.
- In your message include:
- Your order number (found in
/shop/my-purchasesor the confirmation email). - The reason for your request.
- Your order number (found in
- Send the message.
The EncuentraIglesias team will respond within a maximum of 2 business days to confirm whether the refund applies and explain the next steps.
Processing times
How long it takes for the money to arrive depends on the original payment method:
| Payment method | Estimated time |
|---|---|
| Card (Stripe) | 3–7 business days |
| PayPal | 1–3 business days |
| SPEI / OXXO | Up to 10 business days (credited to your account or managed with your bank) |
These are estimates; banks or platforms may occasionally take a bit longer.
What the refund policy doesn't cover
- Requests after 14 days when the product has already been downloaded.
- Change of mind after downloading when the product works correctly and matches the description.
If you're unsure whether your case qualifies, write to us anyway at /contact. We'd rather review it and say no than have you wondering.